Reference

Legal terms for Indonesia, in clear terms

We keep this page focused on access, data use, and account changes when local law permits it.

Local-law accessDANA / OVO / GoPay / QRISPhone and desktopSingle case thread
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boskode Legal terms for Indonesia, in clear terms
CONTACT CHANNELS

Where to ask about policy

When you need a human reply, use live chat from 09:00 to 21:00 WIB, email support, or the Help form in the footer. We keep the same case thread for access checks, data requests, and account changes, so you do not have to restate the issue every time. If your request comes from Denpasar, the same route applies; the only thing that changes is which local rule we check first.

Team online

Live chat

Open the chat bubble from 09:00 to 21:00 WIB for fast policy help. We use the same thread for access checks, data requests, and account edits, so you do not repeat the case each time.

Email support

Send a message from your registered email if you need a written record of the request. We match the case to your account details before we process any legal change or correction.

Help form

Use the Help form when you want to attach screenshots, a wallet reference, or an identity match note. The form helps us route the request to the right team without losing context.

DATA AND ACCOUNTS

How we handle your records

We keep account records only for the period needed to handle access checks, corrections, and the rules that apply to you.

Data use

We use account data to confirm access, answer policy cases, and keep a record of what changed.

Cookies

Cookies help the site remember your session, the device you last used, and the language you chose.

Account security

Before we change sensitive details, we compare the registered email, the device you last signed in from, and any wallet…

Retention

We keep request logs and account records only for as long as needed to complete the case and meet local…

Contact path

For legal questions, start in the Help form or live chat and keep one thread open until the case closes.

Request changes

Open Settings > Account > Privacy Request on desktop or mobile when you want a correction, copy request, or delete…

Questions about access and records

These answers cover access, identity checks, record changes, and who to contact when you need a policy decision. We keep the wording short so you can find the right path before you open a case, and the same rule set applies on mobile or desktop. If local law does not permit access, the account stays restricted until the rule changes or the check is complete.

Access depends on local law and on whether your account passes our checks. If the rule set does not allow access in your area, we keep the account restricted until the local position changes or the check is complete.

Open Settings > Account > Privacy Request or send the same request through live chat. Tell us which records you want, and we will confirm what we can share under the law that applies to your account.

Use the Help form or chat and attach the new details with a clear reason for the change. We verify the registered email and may ask for a matching device or wallet reference before updating.

Yes, cookies help keep your session active and remember the device you last used. If you clear them, you may need to sign in again and repeat the verification step that protects your account.

We keep records only for the time needed to handle your request, keep the account stable, and meet local duties. After that, we remove or mask the parts that no longer need to stay visible.

Use live chat for the fastest response, email for a written trail, or the Help form if you need to attach screenshots. All three channels feed the same case thread, so the answer stays consistent.

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